FREE SHIPPING on orders over £2000 - use code "SHIPFREE" ends soon
Call us on: 0333 090 2286
0 Cart
Added to Cart
      You have items in your cart
      You have 1 item in your cart
        Total
        Order Confirmation:

        As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delays such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

        Order Delivery


        Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched between 5-10 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 5 working days, please reach out to us via email at info@frozenfirefitness.com so that we can help.

        *Please note during busy production periods the lead-time may be longer than stated. Our fulfilment team will keep you updated along the way but as always if you are unsure, please do contact us.

        Delivery lead times vary depending on the size of your order and your geographical location. For pre-ordered items please refer to the individual product page or alternatively you can contact us on info@frozenfirefitness.com

        Due to the scale of products we retail we utilise a number of carriers dependent on the size and / or weight. It is very important to us that your product is delivered as professionally as possible. We always look to balance speed and quality of delivery to provide the best possible solution. If you have any specific requirements contact us to discuss before placing your order and we will do everything we can to accommodate.


        If you are ordering multiple items please note your order may be fulfilled by different carriers with products arriving at different times and/or days.

        We aim to deliver as quickly as possible and often over achieve on stated delivery times.

        Delivery times/days cannot be guaranteed as deliveries are carried out by third parties. We’ll always let you know if there is any unusual delivery times.  If your delivery is a made to order item, or for something we don’t stock and the delivery time is different from what is stated, we will keep you informed of when you’ll receive your order.

        Please Note: Delivery times are an estimate and are not contractual. Our standard delivery days are Mon – Fri (8am – 5pm).

        Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.

         

        Damages:

        We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@frozenfirefitness.com so that we can open an insurance claim on your behalf.

        Cancellations & Refunds:


        Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

        x